LiveBruceSpringsteen Customer Service

Solutions to Common Problems 16

• Why is my show taking so long?
• How do I download the files I purchased?
• Help with the nugster Download Manager.
• What do I do if I couldn't download my files within 48 hours?
• Help, I only got the first song of my show!

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General 17

• What is Live.BruceSpringsteen.net?
• What's the difference between MP3, Lossless, HD, DSD, MQA formats?
• How much does it cost?
• How are the CDs made, packaged and sent?
• Why are Lossless and HD formats more expensive than MP3?

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MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Technical 4

• Can I copy shows onto my portable device?
• How do I burn Live Bruce Springsteen Downloads to CD?
• What are the recommended specs for enjoying Live Bruce Springsteen Downloads?
• Is there a cumulative list of all the shows that I've purchased?

Troubleshooting 7

• Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?

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Links and Software 6

• Still need Help?
• FLAC
• CD Burning
• MP3 Players
• Java (for Download Manager)

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Purchases & Billing 6

• How do I change my saved credit card or address?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?

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