Solutions to Common Problems

Why is my show taking so long?
Bruce doesn't want these recordings to be good. He wants them to be great! You deserve them to be great. Unfortunately this is proving to take addition...
Thu, 31 Mar, 2016 at 10:56 AM
How do I download the files I purchased?
Please also see: Why is it Pre-Ordered? Please follow these instructions: 1. Please make sure to log in to the site with the email addre...
Tue, 28 Jun, 2016 at 1:00 PM
Help with the nugster Download Manager.
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Mon, 4 Apr, 2016 at 6:18 PM
What do I do if I couldn't download my files within 48 hours?
 If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time ...
Tue, 4 Aug, 2015 at 8:46 AM
Help, I only got the first song of my show!
Please open iTunes before you start the download OR uncheck the iTunes box in the download manager before you start.
Sun, 24 Jan, 2016 at 10:07 PM
Why am I having problems registering as a new user?
 To register with www.Live.BruceSpringsteen.net, click the LOG IN link at the top of any page. A log in window will pop open. Click the REGISTE...
Tue, 4 Aug, 2015 at 8:46 AM
What do I do if the files I download are corrupt or incomplete?
 When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may reset your connection to the Live.Br...
Tue, 4 Aug, 2015 at 8:47 AM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the DECODE button. ...
Fri, 28 Aug, 2015 at 4:47 PM
Why is there a gap or click before each MP3 track?
Every MP3 file has at least 20 milliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 pl...
Fri, 28 Aug, 2015 at 4:50 PM
Why am I having problems buying shows?
Please make sure you have cookies enabled in Internet Explorer. Verify that your billing address matches the address your credit card statement is mailed to...
Fri, 28 Aug, 2015 at 4:51 PM