Troubleshooting

Where's My Download?
Our download manager defaults to your local Music directory on OSX or Windows. However, you may have chosen another folder to save your music. Make...
Wed, 19 Aug, 2015 at 1:03 PM
The show I downloaded is incomplete. Can I download again?
Yes, you may download the shows you've purchased again if your download was incomplete within 48 hours of the time you started your download o...
Wed, 19 Aug, 2015 at 1:03 PM
Why does the Download Manager pause or stop?
This usually happens because your computer is running firewall security software like Norton or Zone Alarm that is stopping the process. If you are, pleas...
Wed, 19 Aug, 2015 at 1:07 PM
Why is the show I purchased not in my stash?
There are a couple reasons why the show you purchased is not in your stash. Only shows you have ordered in a download format appear in your Stash. You coul...
Wed, 19 Aug, 2015 at 1:09 PM
Why can't I login?
Login problems usually stem from a problem with cookies. A cookie is a small file that is placed in the memory ...
Wed, 19 Aug, 2015 at 1:10 PM
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
Unfortunately, we cannot reset your completed downloads. You are required to make a secure backup copy of your completed downloads. The loss of a show y...
Wed, 19 Aug, 2015 at 1:12 PM
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
Sales in some areas are restricted for a variety of possible reasons. Unfortunately this is dictated by band management and we cannot make exceptions. We ap...
Wed, 16 Sep, 2015 at 4:07 PM